FAQ

Policy version date: 2026-07-16

How can I pay?

For transparent and service-focused case management for the transaction involved, transactions are presented in U.S. dollars (USD). For careful and customer-ready service during case review, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

When does refund processing occur?

For clear and uniform review for each eligible request, an approved refund is returned to the original payment method within 5–10 business days. For formal and dependable communication across the applicable workflow, the bank or card issuer may need additional time to display the credit.

What does the store currently offer?

For documented and dependable case management during case review, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For reliable and stable handling throughout the customer process, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

When should I expect delivery?

For formal and dependable communication under this policy, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For transparent and service-focused review throughout store administration, tracking is sent when the parcel begins carrier movement.

When is customer service available?

For consistent and reviewable resolution for the relevant order, contact alaninu at support@alaninuoak.shop or 512-773-8496 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For accountable and service-focused policy operation throughout the customer process, support can assist with orders, products, tracking, returns, payments, and privacy requests.

What shipping destinations are accepted?

For transparent and measured expectation setting within this operating standard, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For balanced and uniform policy operation for the relevant order, international addresses are not served.

Can I change my mind after delivery?

For consistent and plain-language recordkeeping throughout the customer process, the return window is 30 days from receipt and includes exchanges. For documented and responsible recordkeeping within the published service framework, the merchant pays return shipping for no-reason and quality-related requests. For orderly and disciplined application within this operating standard, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

Company and Support Details

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuoak.shop
Phone: 512-773-8496
Physical and return address: 700 Linden Dr, Louisville, Kentucky, 40223, United States